Return and Refund Policy
Last updated: January 1, 2026
ODER RIVER BRANDS LLC aims to ensure customer satisfaction.
Return Window
Customers may request a return within 30 days of receiving the product.
Return Eligibility
To be eligible for a return:
• The item must be unused or lightly used
• The item should be returned in its original packaging when possible
• Proof of purchase must be provided
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons.
Refund Process
Once a returned item is received and inspected:
• Approved refunds will be issued to the original payment method
• Refunds are typically processed within 5–10 business days
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and photos of the issue.
Contact
Return requests can be sent to: